Clinical Quality Assurance Manager (Preference for Malaysia or other South East Asia country. Other locations will be considered).

Job Locations MY-Kuala Lumpur
Job Post Information* : Post End Date 24/06/2025 18:00
Job ID
2025-1212
Workplace type
Hybrid
Staff Classification
Employee

About the Department

The Drugs for Neglected Diseases initiative (DNDi) is an international, not-for-profit research and development (R&D) organization that develops and delivers new treatments for neglected diseases that affect millions of the world’s poorest people.

 

Together with more than 200 public research and industry allies worldwide, we use the power of partnership, innovation, open science, and advocacy to find solutions to a great injustice: the lack of medicines for life-threatening diseases that disproportionately impact poor and marginalized people. Driven by collaboration, not competition, and by patients’ needs, not profits, we promote equitable access, foster inclusive and sustainable solutions, and advocate for a more effective global biomedical R&D system that meets the needs of neglected patients.

 

Since our inception, DNDi has delivered nine new treatments for people with sleeping sickness, visceral leishmaniasis, Chagas disease, paediatric HIV, hepatitis C, and malaria that have saved millions of lives. We now aim to deliver an additional 15-18 new treatments by 2028 – addressing R&D gaps for neglected tropical diseases and viral infections, including new pandemic-prone diseases (such as COVID19) and climate-sensitive diseases (such as Dengue) with a focus on the needs of patients in low- and middle-income countries.

 

With 250 employees of 37 nationalities located in nine offices on four continents, DNDi is committed to diversity, equity, and inclusion as essential parts of our culture and key drivers of our success. We encourage candidates of diverse profiles and backgrounds to apply.

 

The R&D organisation drive therapeutic innovation from the lab bench to the patient bedside. it develops DNDi’s portfolio of drug candidates from the onset (with the design of target product profiles) to the end point (enabling patients’ access to the new treatments). With members located in various DNDi offices worldwide, R&D teams are key enablers of DNDi’s virtual research model which relies on collaborative partnerships with industry and science partners worldwide, fully inclusive of LMICS clinicians and researchers. Projects are run by project leaders and team members regrouping needed expertise from all DNDI functions, beyond R&D.

 

The R&D organisation include three clusters of Diseases expert teams: NTD/Mycetoma and Leishmaniasis, NTD/Chagas-Filarial-HAT and Viral Diseases. Integrated Clinical Development Sciences (Drug Safety and Pharmacovigilance, Clinical Quality Assurance, Regulatory Sciences and Translational Sciences), Global Clinical Operations, R&D Portfolio and Planning, Discovery and Pharmaceutical Development teams complement the R&D expertise. Projects review, Science and strategy is managed by the Scientific Internal Review Committee (SIRC); The R&D Coordination team lead the R&D organisation for all other topics.

Overview

The Clinical Quality Assurance (CQA) Manager supports the Clinical Quality Management System to ensure:

  • Compliance of R&D staff with regulatory and company Ethical and Good Clinical Practice requirements,
  • Patient safety and data integrity are respected,
  • Risks are identified, investigated, corrected and communicated to the CQA Head for escalation to Senior Management if necessary,
  • The clinical staff, trials and sites are inspection-ready at all times.

 

Contribution

This role is accountable for managing smaller scale projects and/or parts of the projects led by upper level, or delivering quality output through expert services or people. This role adapts policies, approaches and models to emerging needs.

Responsibilities

 

Quality Documents (QDs)

  • Develops QDs for the CQA function.
  • Reviews all other Clinical QDs for compliance with applicable regulations, company policies, other QDs in particular with regards to regional collaboration and input.
  • Supports gap analyses of processes.
  • Supports process improvement and QD optimization activities.
  • May provide other support to the Global life cycle management of DNDi Clinical QDs, as necessary.

 

Training

  • Supports company approach for staff training by providing training (eg. GCP, QA, Risk Management, CQA QDs).
  • Supports Inspection Readiness training to DNDi/Vendor/Site staff.

 

Clinical Trial Support & Optimisation

  • Attends specific disease/project team meetings and reviews meetings minutes as appropriate.
  • Is an ad hoc member of Trial teams and reviews meeting minutes as needed.
  • Acts as GCP expert/consultant and provides expertise, support and/or responds to questions from R&D staff on GCP/QA questions.
  • Is a key CQA contact for and interacts closely with regional R&D staff.
  • Interact with the teams for inputs within the Action plan and Audit Plan preparation.
  • Provides support, where possible, with interpretation of regulatory GCP guidelines.
  • Serves as a reference point for local GCP requirements.
  • Input to CQA section of Integrated Product Development Plans (formerly Clinical Development Plans).

 

Audits / Quality Reviews

  • Provides input to Audit Plan from discussions/feedback with Trial Teams.
  • Interacts with QA CROs/consultants for out-sourced audit activities, including liaison with the auditees and DNDi contact, review of draft audit reports.
  • Liaises with trial responsible (exceptionally auditees) for the compliance of a Corrective / Preventive Action Plan (CAPA plan) and oversees follow-up and timely close-out of the CAPA plan.
  • Provides information for the tracking tool to be able to provide trends on audits and audit findings.
  • Performs quality reviews of key trial documents (protocols, Informed Consent forms, Clinical Study Reports, Investigator Brochures and others where feasible).

 

Inspections (or external audits)

  • Supports inspection readiness training (in-house or at clinical trial sites).
  • Supports inspection preparation activities and may be called upon to remain with inspector(s) during inspection.
  • Provides support to develop and feedback on the inspection CAPA plan.
  • Provides information for the tracking tool for trends on audits and audit findings.

 

Risk Management

  • Implements the system for deviation identification, investigation, root cause analysis, CAPA, tracking and close-out.
  • Supports clinical staff to implement the deviation process.
  • Supports Risk Management Plans for clinical activities, as per SOP.
  • Supports risk management and risk mitigation activities, as per SOP.
  • Interacts with the Drug Safety and Pharmacovigilance, Pharmaceutical Development and Operations functions on quality issues.
  • Ensures escalation to CQA Head of major or critical quality issues or risks.
  • Participates in regular CQA meetings to discuss QA/GCP issues and align/harmonise approach.

 

Additional /specific/projects responsibilities

  • Supports preparation of content (trainings/presentations) for Global Clinical Meetings, as applicable.
  • Participates to and provides info and support for Annual Clinical Quality Review Meeting.
  • Provides GCP guidance or quality advice to other DNDi functions (Fundraising, Procurement, Legal).

 

The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities appropriate to your grade. This job description may be subject to review.

Reporting line & Interactions

Reporting line

 

  • The Clinical Quality Assurance Manager reports to the Clinical Quality Assurance Head
  • The Clinical Quality Assurance Manager has a dotted line to the Regional Office Director

 

Interactions

Works with

o   Disease/Cluster Programs within DNDi,

o   Translational Sciences department,

o   Drug Safety and Pharmacovigilance team,

o   Regulatory Sciences team,

o   Pharmaceutical Development,

o   Procurement,

o   Legal,

o   Operations function (Data Protection)

o   Regional Offices.

  • This role has a representational role through the promotion of programs and maintain productive relationships by projecting the image of a credible partner

 

 

Job Requirements

Skills and Attributes

  • Strong ability to use initiative, prioritize, multi-task, and work well under pressure to meet deadlines
  • Clear and systematic thinking that demonstrates good judgment and problem solving competencies
  • Strong communication skills in multicultural, multi-lingual environments
  • Strong ability to work effectively as part of a multicultural team
  • Well organized and structured
  • Strong analytical skills
  • Strong ability to provide high level support in project/program delivery
  • Strong ability to manage medium/large projects with budget management
  • Strategic thinking and leadership abilities
  • Strong management, negotiation, and advocacy skills
  • Has autonomy for taking actions and decisions
  • Strong ability to interact with internal and external stakeholders
  • Lead and motivate a small team for optimum performance, supervising junior staff

 

R&D Technical Skills

  • Good knowledge of Drug Discovery/Development
  • Very strong knowledge of Clinical Research/Development
  • Very strong knowledge of ethical principles, pertinent regulatory requirements and Good Clinical Practice (GCP) and company policies and procedures
  • Good knowledge of Good Laboratory Practice (GLP) and Good Manufacturing Practice (GMP)
  • Good knowledge of Disease/academia knowledge
  • Strong Technical writing skills (procedures, protocols and reports)

 

Experience and Education

Experience

  • Minimum 6 years' relevant experience working in a clinical trials or GCP environment in which at least 4 years at Senior Officer level
  • At least 2 years in quality assurance
  • Proven ability to work effectively in a team environment and matrix structure
  • Experience of working in public and private sector is highly desirable

Education

  • Advanced post graduate degree or graduate degree with equivalent in experience to reach Master level

Skills and competencies

DNDi Leadership Competencies

 

DNDi has developed in 2017 a set of leadership competencies and identified behaviors that is referred to as standard for leaders and is aligned to DNDi’s values. The 6 major competency areas are the following:

  • Orientation to developing others
  • Strategic expertise
  • Professional competence
  • Care of relationships
  • Leading by example

Contextualised skillfulness

  • Strong ability to use initiative, prioritize, multi-task, and work well under pressure to meet deadlines
  • Clear and systematic thinking that demonstrates good judgment and problem solving competencies
  • Strong communication skills in multicultural, multi-lingual environments
  • Strong ability to work effectively as part of a multicultural team
  • Well organized and structured
  • Strong analytical skills
  • Strong ability to provide high level support in project/program delivery
  • Strong ability to manage medium/large projects with budget management
  • Strategic thinking and leadership abilities
  • Strong management, negotiation, and advocacy skills
  • Has autonomy for taking actions and decisions
  • Strong ability to interact with external stakeholders
  • Lead and motivate a small team for optimum performance, supervising junior staff

 

R&D Technical Skills

  • Good knowledge of Drug Discovery/Development
  • Very strong knowledge of Clinical Research/Development
  • Very strong knowledge of ethical principles, pertinent regulatory requirements and Good Clinical Practice (GCP) and company policies and procedures
  • Good knowledge of Good Laboratory Practice (GLP) and Good Manufacturing Practice (GMP)
  • Good knowledge of Disease/academia knowledge
  • Strong Technical writing skills (procedures, protocols and reports)

Other requirements

  • Fluency in English
  • Proficiency in local languages desirable
  • Good knowledge of Microsoft Suite

DEI Statement

DNDi is committed to building a diverse, equitable and truly inclusive organisation. Our success and global reach are dependent upon our ability to encourage diversity and draw on the skills, understanding and experience of all our people. We particularly welcome applications from those who are underrepresented in at DNDi and across the sector, especially women, and including, but not limited to, black and minority ethnic candidates, and those with other protected characteristic.

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